Booking Policies

Booking policies

Find answers to common questions about my booking process and specific situations.

What is your refund policy for remote editing?

Remote editing refunds are only available if you haven't shared the essay to me yet. Send me an email or a note using the contact page and I'll process it for you. Once you share the essay, I may have already started work, and so cannot process a refund.

What is your cancellation policy for live sessions?

You are free to rebook a live session up to 24 hours in advance. After that, you will need to cancel it.

What if you don't return feedback in time?

I strive to return every essay with useful feedback in the time that I promise! If I slip, though, I will add on a free revision to your current package.

What if I'm not satisfied with your service?

You will be! I have been doing this for many years, and have great reviews and results. However, if you think I can improve, please send me an email directly or through my contact page.